Resources

Download this PDF to help you to manage and defuse situations with difficult customers.

How to maximise your return on relationships and increase revenue and profits.

There is an acquisition cost to finding new customers, and It is harder to find new customers than to sell to existing ones. Download this e-book to discover how you can reduce the churn rate of your customers, retain them for longer and increase revenue by focusing on sales through service.

Download this short e-book full of simple and practical tips that you can implement easily and immediately, to develop a secret salesforce that is committed to creating an outstanding customer experience.

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I attended Steve’s Present Powerfully course and have found that what I learnt in those three days has stayed with me, and helped considerably with every subsequent presentation I have done. I found the course extremely useful due to the fact that a large element of it had to do with practising the presentation techniques. This gave me a lot of confidence in subsequent presentations. I would highly recommend this course.

I have also worked with Steve as an “observer” when he delivered an in-house Professional Development Centre. I found working with him extremely easy, and his facilitation and organisational skills greatly enhanced the running of the Centre, and the experience of the delegates and observers.

Charlaine Pirie

Global Service Delivery Manager

Quick reference guide to Public Speaking

A powerful, easy to read pocket sized guide to developing a powerful and persuasive speech or presentation you can carry in your jacket pocket or bag and refer to at any time.

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I attended a session where Steve was delivering a workshop on impromptu speaking. Steve has a delivery system that’s clear and easy to understand. His manner is professional and to the point and yet there was also humour and lightness about the session.

Overall I came away with knowledge, confidence and an understanding of a process of professionally answering quick-fire off-the-cuff questions with clear concise confidence. Thank you, Steve, for a fun informative evening.

Dawn Griffith

Owner, DG Mind Therapy

Quick reference guide to Winning Sales Through Service

A pocket sized guide to winning sales through service, without being “Salesy” you can carry with you in your jacket pocket or bag.

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I had the pleasure of attending the ‘Presenting Powerfully’ course run by Steve Catchick. I found the course engaging, interesting and challenging – especially the impromptu speaking which I had little experience of prior to the course. I consider the skills and techniques learned of tremendous benefit to my professional career as I now engage with my audience in a more effective manner.

In short, this course was an extremely worthwhile investment of time & money. Steve is a great teacher, knows his subject matter inside out and is a pleasure to work with.

James Loftus

Senior Accredited Network Software Specialist, IBM

7 Steps to a High Impact Presentation – Video Programme

Whatever level you are at, this powerful easy to follow video programme will take you through the steps to deliver a high impact speech or presentation, with authority, confidence to develop your brand. You will discover techniques to deliver powerful, persuasive presentations that will enable you to win sales opportunities and advance your career.

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