Event Organisers
Short Bio (June 23) - 93 words
Steve Catchick is known as The Secret Salesforce Strategist. He is the founder of The Secret Salesforce Programme and equips businesses to develop a team of Brand Ambassadors in order to drive engagement, reduce churn and contribute to profit.
His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Once, as the senior account engineer working on customer site, he took back a £1/4m contract to the company. He knows what it takes to win sales through service.
Medium Bio (June 23) - 170 words
Steve Catchick is known as The Secret Salesforce Strategist. He is the founder of The Secret Salesforce Programme and equips businesses to develop a team of Brand Ambassadors in order to drive engagement, reduce churn and contribute to profit.
His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Once, as the senior account engineer working on customer site, he took back a £1/4m contract to the company. He knows what it takes to win sales through service.
Steve spent more than 25 years at the front line of customer service, mostly with technology companies. He speaks, coaches and runs masterclasses to business leaders, organisations and SME’s, on winning sales through service, managing difficult customers, sales presentations and high impact communication.
Everyone in an organisation is in some way, in sales, in service and should contribute to profit. The Secret Salesforce help develop loyalty, retention and attract new customers by focusing on the customer experience.
Long Bio (June 23) - 227 words
Steve Catchick is known as The Secret Salesforce Strategist. He is the founder of The Secret Salesforce Programme and equips businesses to develop a team of Brand Ambassadors in order to drive engagement, reduce churn and contribute to profit.
His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale. Once, as the senior account engineer working on customer site, he took back a £1/4m contract to the company. He knows what it takes to win sales through service.
Steve spent more than 25 years at the front line of customer service, mostly with technology companies. He speaks, coaches and runs masterclasses to business leaders, organisations and SME’s, on winning sales through service, managing difficult customers, sales presentations and high impact communication.
Everyone in an organisation is in some way, in sales, in service and should contribute to profit. The Secret Salesforce help develop loyalty, retention and attract new customers by focusing on the customer experience.
Steve is a military veteran, having served 11 years in HM Forces. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’roll and Swing bands. In 2004 he took a gap year to backpack alone through SE Asia, and his catchphrase is “Gap years are far too good for kids.”
Speaker Intro - 65 words
In today’s competitive marketplace the customer experience is your biggest differentiator, over which you have total control.
Our next speaker has worked with SME’s and organisations including IBM, Capita and KPMG on subjects such as the customer experience, handling difficult customers, presenting powerfully and communication skills.
Founder of the Secret Salesforce programme, he speaks, delivers masterclasses and coaches leaders and teams.
Please welcome Steve Catchick
Steve is a highly entertaining but engaging speaker. I have seen his talk a couple of times now and have found that I was still picking new ideas, the second time around.
What you see is very much what you get with Steve – direct and straightforward which makes his ideas come across clearly and effectively, but there lies behind it, a warm personality and a desire to make sure that his audience are comfortable with the ideas.
I would highly recommend Steve as a speaker and I look forward to seeing him again.
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MC & Event Hosting
Steve hosts / comperes / MCs events and conferences, both live and online. If you are organising an event, function, or fund-raiser Steve is your guy. He has an understanding for business, is able to be in the moment when necessary, and has an engaging sense of humour
As the MC, Steve will
- Liaise with event planners in advance to find out all he can about the organisation, the event, desired outcomes and any information
- Liaise with all speakers before the event and on the day. Ensure he has the speaker introductions and assist them where necessary
- Maintain the energy and enthusiasm of the event
- Arrive early to liaise with AV team and carry out a sound check, discuss logistics and any changes with the organiser
- Ensure the meeting runs smoothly and to time, so your guests will not miss their meals or transport home
- Deal with unexpected situations
- Moderate panels or Q&A sessions
I saw Steve speak in January 2020. Not only was his talk informative but I was able to use some of his terms at a meeting later in the day with great effect.
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